Terms of service

📜 Terms of Service

OVERVIEW

Welcome to yumyumbao (包羊羊的小铺) (the “Store”).
The terms “we”, “us” and “our” refer to yumyumbao.

We operate this online store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify Inc. (“Shopify”), which enables us to provide these Services to you.

These Terms of Service (“Terms”), together with our Privacy Policy and Refund Policy, describe your rights and responsibilities when accessing or using our Services.

By accessing, browsing, or purchasing from our Store, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use the Services under your responsibility.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from unauthorized access to your account.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to display our products accurately. However, colours, textures, and appearance may vary depending on your device, screen settings, and the handmade nature of our food products.

As our products are handmade food items, minor variations in shape, size, colour, or texture may occur. Such variations do not constitute a defect.

Product descriptions, availability, and pricing may change at any time without notice. We reserve the right to discontinue products or limit sales by person, household, or geographic region.

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase our products. We reserve the right to accept or decline any order at our discretion.

An order is only confirmed once payment has been successfully processed and you receive an order confirmation email.

Please review your order carefully before submitting. Due to the nature of food products, orders may not be cancellable once preparation or dispatch has begun.

All purchases are subject to our Refund Policy.

Products are sold for personal consumption only and may not be resold or exported without our prior written consent.

SECTION 4 – PRICES AND BILLING

All prices, promotions, and discounts are subject to change without notice. The price charged will be the price displayed at checkout at the time of purchase.

Prices may exclude delivery fees, taxes, customs duties, or import charges unless otherwise stated.

You agree to provide accurate billing and payment information and authorize us to charge your selected payment method for your order.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times provided are estimates only and are not guaranteed.

We are not responsible for delays caused by couriers, customs clearance, weather conditions, or events beyond our reasonable control.

Once products are handed to the carrier, risk of loss generally passes to you, except where loss or damage is caused by our failure to properly package the goods in accordance with food safety standards.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including text, images, logos, graphics, designs, and branding, is owned by yumyumbao or our licensors and is protected by intellectual property laws.

You may access the Services for personal, non-commercial use only. Any reproduction, distribution, or commercial exploitation without our prior written consent is prohibited.

Our trademarks may not be used without our express written permission. Shopify trademarks remain the property of Shopify Inc.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available”, without warranties or guarantees. Your use of any optional tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services. We are not responsible for the content, accuracy, policies, or practices of any third parties.

Any concerns regarding third-party products or services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

This Store is powered by Shopify. However, all purchases are made directly with yumyumbao. Shopify is not responsible for sales, products, delivery, refunds, or any disputes arising from your transaction with us.

By purchasing from our Store, you agree to release Shopify from all claims related to your transaction.

SECTION 10 – PRIVACY POLICY

Your personal information is collected and processed in accordance with our Privacy Policy and Shopify’s Privacy Policy.

By using our Services, you consent to such processing, including data transfers outside your country of residence where legally permitted.

SECTION 11 – FEEDBACK AND SUBMISSIONS

Any suggestions, reviews, or feedback you submit may be used by us for operational, improvement, or marketing purposes without compensation.

You represent that you have the right to submit such content and that it does not infringe the rights of any third party.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, information on our Store may contain errors, inaccuracies, or omissions. We reserve the right to correct such issues and to cancel orders affected by errors at any time.

SECTION 13 – PROHIBITED USES

You may not use our Services to:

  • Violate any applicable laws or regulations;

  • Infringe the rights of others;

  • Transmit malware, spam, or harmful code;

  • Misrepresent your identity;

  • Interfere with the security or operation of the Services.

We reserve the right to suspend or terminate access if these terms are violated.

SECTION 14 – TERMINATION

We may suspend or terminate your access to our Services at any time. Provisions relating to intellectual property, liability, and indemnification shall survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available” without warranties of any kind, express or implied.

We do not guarantee uninterrupted, secure, or error-free access to the Services.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, yumyumbao shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is not permitted by law.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless yumyumbao, Shopify, and their affiliates from any claims or damages arising out of your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding your use of the Services.

SECTION 20 – ASSIGNMENT

You may not assign your rights under these Terms without our prior written consent. We may assign our rights at any time without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the English courts.

SECTION 22 – CHANGES TO TERMS

We may update these Terms from time to time by posting changes on this page. Continued use of the Services constitutes acceptance of the updated Terms.

SECTION 23 – CONTACT INFORMATION

Questions about these Terms should be sent to:

yumyumbao (包羊羊的小铺)

📧 contact@yumyumbao.co.uk
📍 Mission Kitchen, Food Exchange, New Covent Garden Market, London, SW8 5EL
📑 Business registration number:15682655 (Yang's Steamed Buns Ltd)
💰 VAT number:495726442
📞 +447783199086